Fast, Free Shipping On Orders Over $149, in Ontario Our fast, free shipping offer applies to all orders from The Wine Shops on thewineshops.com, over $149, that are shipped through Standard Delivery inside Ontario. Orders under $149, in Ontario, have a flat shipping rate of $14.
Delivery Time: Orders are normally delivered within 2-5 business days. Delays might occur due to inclimate weather.General Shipping Terms These are The Wine Shop’s General Shipping Terms that apply to all shipping options. ● Delivery times are measured in business days. ● Signature is required by an individual over 19 years of age at time of delivery. ● All orders are subject to a processing time of 1-2 business days prior to shipping. ● The estimated arrival date is not a guarantee of when the package will be delivered. ● We do not process orders on weekends or Ontario holidays. ● While The Wine Shop and our shippers will make every effort to get your order to you within the allotted time, processing changes may occasionally delay shipments. ● Delivery costs include applicable taxes. ● We do not deliver to PO boxes.
Apartments and Condominiums If access to your location requires an access code or use of a buzzer please include instructions in the “Add a comment to your order” during checkout. At this time, couriers will not be responsible for delivering parcels above the main floor level in apartments or condos for safety purposes. Deliveries to apartment complexes require customer signature at the time of delivery, in the lobby with the courier. Deliveries will not be left in the lobby or common area of apartment buildings or delivered directly to the apartment unit.
Exceptions Our goal is to provide delivery services throughout all of Ontario however, some rural locations are currently unavailable and require special shipping arrangements. We also do no ship outside of Canada. If you are in one of these locations please contact our service team at 1-866-440-4383 or email sales@thewineshops.com for delivery options.
Quebec For Quebec consumers, the Quebec government restrictions prevent us from being able to ship to the province of Quebec at this time.
Biodegradable Peanuts We use Uline's fastest growing packing peanut. ● Packing peanuts decompose in water leaving no toxic waste. FDA compliant. ● Static-free organic starch. ● Dispenses and vacuums like traditional peanuts.
Contact Us Have a question? Our service team is here ready to assist you with your order. If you require any assistance in completing your order, delivery options or questions about your order simply call 1-866-440-4383 or e-mail sales@thewineshops.com for support.
Return Policy You may return any product (with the exception of gift cards) that are unused, undamaged and in a resalable condition. Returns are accepted with accompanying original receipt within thirty (30) days of purchase. We will replace any product that is incorrect, damaged or does not meet your expectation with the same or similar product. The replacement will have a retail value that is similar or less than the original product. Call 1-866-440-4383 or email sales@thewineshops.com for support to exchange your item.
Shipping & Returns Policy
Fast, Free Shipping On Orders Over $149, in Ontario *
Our fast, free shipping offer applies to all orders from The Wine Shops on thewineshops.com, over $149, that are shipped through Standard Delivery within Ontario. Orders under $149, in Ontario, have a flat shipping rate of $14.
* Addresses in Ontario where the postal code starts with "P" receive free shipping on orders over $249. Orders under $249, have a flat shipping rate of $20.
Delivery Time
Orders are shipped out and delivered within 2-5 business days. Delays might occur due to inclement weather.
General Shipping Terms
These are The Wine Shop’s General Shipping Terms that apply to all shipping options.
- Delivery times are measured in business days.
- Signature is required by an individual over 19 years of age at time of delivery.
- All orders are subject to a processing time of 1-2 business days prior to shipping.
- The estimated arrival date is not a guarantee of when the package will be delivered.
- We do not process orders on weekends or Ontario holidays.
- While The Wine Shop and our shippers will make every effort to get your order to you within the allotted time, processing changes may occasionally delay shipments.
- Delivery costs include applicable taxes.
- We do not deliver to PO boxes.
Apartments and Condominiums
If access to your location requires an access code or use of a buzzer please include instructions in the “Add a comment to your order” during checkout.
At this time, couriers will not be responsible for delivering parcels above the main floor level in apartments or condos for safety purposes. Deliveries to apartment complexes require customer signature at the time of delivery, in the lobby with the courier. Deliveries will not be left in the lobby or common area of apartment buildings or delivered directly to the apartment unit.
Exceptions
Our goal is to provide delivery services throughout all of Ontario however, some rural locations are currently unavailable and require special shipping arrangements. We also do not ship outside of Canada. If you are in one of these locations please contact our service team at 1-866-440-4383 or email sales@thewineshops.com for delivery options.
Quebec
For Quebec consumers, the Quebec government restrictions prevent us from being able to ship to the province of Quebec at this time.
Biodegradable Peanuts
We use Uline's fastest growing packing peanut.
- Packing peanuts decompose in water leaving no toxic waste. FDA compliant.
- Static-free organic starch.
- Dispenses and vacuums like traditional peanuts.
Contact Us
Our service team is here ready to assist you with your order. If you require any assistance in completing your order, delivery options or questions about your order simply call 1-866-440-4383 or e-mail sales@thewineshops.com for support.
Return Policy
You may return any product (with the exception of gift cards) that are unused, undamaged and in a resalable condition. Returns are accepted with accompanying original receipt within thirty (30) days of purchase.
We will replace any product that is incorrect, damaged or does not meet your expectation with the same or similar product. The replacement will have a retail value that is similar or less than the original product. Call 1-866-440-4383 or email sales@thewineshops.com for support to exchange your item.